Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Consulting services

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds for Digital Products and Services

Consultation services (includes marketing, business, and technical consultations) There are no refunds for consultation services. If you are ever dissatisfied with the performance of Rabb Consulting, LLC’s representatives, we encourage you to first bring it to our attention. We ask that you allow us an opportunity to reflect on our errors and restore your confidence in our ability to meet your expectations. However, if we do fail to adhere to your standards, you most certainly have the option to end the business relationship at anytime.

Web and Graphics Services

We strive to provide extraordinary services. If you are not satisfied with the service, you may cancel your service at any time during the initial concepts phase of the design given you have not requested any alterations. You shall forfeit the right to the refund if you request any revisions (1 or more design changes regardless of the complexity), modifications to any of the initial concepts or a set of replacement concepts. You shall also forfeit the right to a refund if you do not respond in a timely manner to a status notification from us. There are no refunds for any rush service charges. 24 hour design fees and 24 hour rush changes are non-refundable. All refunds are issued within thirty business days from the day that the refund request was received. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related responses. Additionally, you acknowledge that you will have no right (express or implied) to use any concepts or other work product, content, or media, nor will you have any ownership interest in or to the same. All refund requests must be received in writing within 3 days from the start of your design project.

3rd Party

3rd party refunds will handled in accordance with the vendors refund policy.

Refunds for Physical Products

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@rabbconsultingllc.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

We do not accept returns for physical products. Simply keep the defective item, or throw it away.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.