Job Description

Epic Credentialed Trainer

Location: Looking for someone in the NY/NJ area. Looking in Northern NJ, Westchester, Rockland Dutchess area.

Compensation: $65-68K

Must have Epic Credentialed Trainer, Principal Trainer, Super User, or similar training experience.

Responsibilities:

• Deliver Epic training in classroom, virtual, one-on-one, personalization lab, and at-the-elbow environments.
• Facilitate training for clinical, operational, patient access, scheduling, referral, revenue cycle, and provider end users.
• Support new hire training, ongoing education programs, mergers and acquisitions, system upgrades, and optimization initiatives.
• Reinforce standardized workflows and organizational best practices.
• Support end users in clinical documentation, patient access, scheduling, communication management, referral coordination, and revenue cycle workflows.
• Monitor learner progress and support End User Proficiency Assessments (EUPAs).
• Provide go-live support, rounding, troubleshooting, and workflow reinforcement.
• Deliver ongoing optimization and efficiency education, including Thrive and refresher training programs.
• Assist learners with Epic navigation, workflow execution, and adoption of organizational standards.
• Support personalization labs, practice environments, and hands-on earning activities.
• Assist with workflow validation, operational readiness activities, testing, and go-live preparation.
• Collaborate with PTs, Training Leadership, and Application Teams to assess workflow changes and training impacts.
• Participate in training environment validation and readiness activities as assigned.
• Obtain assigned Epic Credentialed Trainer credential(s).
• Maintain Epic Credentialing and complete all required upgrade training, continuing education, and credential maintenance activities.
• Participate in cross-training activities to support multiple Epic applications and training tracks.
• Remain current on Epic functionality, workflow changes, organizational standards, and training best practices.
• Demonstrate proficiency across assigned applications and workflows.
• Assist with issue identification, escalation, tracking, and resolution related to training workflows.
• Partner with the PTs and Training Manager to identify workflow improvements, optimization opportunities, and training needs.
• Communicate workflow concerns and recommendations to appropriate teams.
• Support adoption of new workflows, enhancements, upgrades, and operational improvements.
• Participate in operational readiness, workflow validation, testing, and go-live support activities.
• Collaborate with Principal Trainers, Operational Leaders, and Training Leadership.
• Attend project meetings, readiness sessions, workflow reviews, and training planning activities.
• Maintain positive working relationships with clinical, operational, access, and revenue cycle training leadership teams.
• Promote accountability, professionalism, customer service, and continuous learning.
• Serve as a training resource and mentor for end users and peers.

Qualifications:

Required

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Strong communication, presentation, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to learn new systems and workflows quickly.
• Ability to travel between locations and support flexible training schedules.

Preferred

• Experience with Epic or other electronic health record systems.
• Previous Epic Credentialed Trainer, Principal Trainer, Super User, or similar training experience.
• Experience supporting implementations, upgrades, go-lives, mergers and acquisitions, or optimization initiatives.
• Experience supporting clinical, operational, patient access, referral, scheduling, or revenue cycle workflows.

Working Conditions:

• Hybrid or onsite work, depending on organizational needs.
• Travel between clinic, operational, and training locations may be required.
• Evening and weekend work may be required during implementation, upgrade, or go-live periods.
• Ability to stand and present for extended periods during training sessions.

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