Job Description

Dispatch & Scheduling Coordinator

Ramsey, MN
$20.00/hour
Monday-Friday | 8:00 AM - 4:30 PM (Overtime opportunities available)
Temp-to-Hire | Conversion after 480 hours

About the Opportunity

A growing service organization is seeking a Dispatch & Scheduling Coordinator to join its team. This role is ideal for someone who enjoys helping customers, managing multiple priorities, and keeping operations running smoothly in a fast-paced environment.

The successful candidate will be organized, detail-oriented, and able to think quickly when coordinating schedules, handling incoming requests, and supporting both customers and field staff. This is an excellent opportunity for someone looking to build a long-term career with a company that values growth, teamwork, and outstanding customer service.

Key Responsibilities

• Answer and direct incoming calls professionally and efficiently.
• Gather and document customer service requests and new loss information.
• Prioritize incoming requests based on urgency and business needs.
• Coordinate and schedule appointments for field service teams.
• Conduct appointment confirmations and follow-up communications.
• Welcome and assist visitors entering the office.
• Perform general administrative and office support duties.
• Maintain accurate records and update information within company systems.
• Communicate effectively with customers, technicians, and internal team members to ensure smooth operations.

Qualifications

Required

• Previous customer service, administrative, scheduling, dispatch, or office support experience.
• Strong communication and phone skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Strong problem-solving and organizational skills.
• Basic computer proficiency, including Microsoft Office.
• Positive attitude and strong desire to learn and grow.
• Stable work history with demonstrated reliability and longevity.

Preferred

• Previous dispatch, scheduling, logistics, call center, or service industry experience.
• Experience handling high-volume phone calls and coordinating appointments.
• Sales or customer-facing experience.

What We're Looking For

• Positive, energetic, and customer-focused personality
• Strong sense of urgency and follow-through
• Excellent multitasking skills
• Dependable and team-oriented mindset
• Ability to remain calm under pressure
• Adaptability and willingness to learn new processes

Compensation & Benefits

During the Contract Period

• Medical, dental, and vision coverage
• Life insurance and short-term disability
• Accident and critical illness coverage
• Earned sick and safe time
• Employee discount programs

Upon Permanent Hire

• 100% employer-paid medical and vision coverage for employees
• Dental insurance
• Paid holidays and vacation time
• 401(k) with employer match
• Bonus opportunities
• Career growth and advancement opportunities

Why You'll Love Working Here

• Opportunity to join a growing organization
• Supportive and team-oriented environment
• Hands-on training and development
• Clear path for advancement
• Fast-paced and engaging workday
• Company culture focused on service, teamwork, and continuous improvement

If you enjoy helping people, solving problems, and keeping operations organized, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

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